1 Summary

This website is operated by Sanasty (“we”, “us”, “our”).

We are committed to safeguarding the privacy of our customers and to protecting any personal information that you may give us when using our services.

We collect data from you in order to provide you with essential information about your car hire, or to improve your experience when using our website or contacting us.

This policy explains how we use customer information and how we protect your privacy. In brief, we take the following steps to keep your data safe:

• We store any purchase data in a secure manner for a limited amount of time.
• We only contact you for marketing purposes if you have actively consented to hearing from us for that purpose.
• We do not sell or give your information to third parties.
• We comply with all relevant data protection legislation and related applicable EU legislation. Currently this legislation is the EU General Data Protection Regulations, that have replaced the previous Data Protection Directive 95/46/EC.

2 Introduction

We would appreciate it if you could take the time to read this Website Privacy Policy, as it is important for you to understand how we collect and use your data when you use our website. “Personal information” is data that relates to you and can be used to identify you – this might be your name, email address, or other digital identifiers relating to you, such as cookies, IP addresses or logs.

This Privacy Policy applies where we are acting as a “data controller” with respect to the personal data of our customers – essentially, where we determine the purposes and means of the data being processed.

For more information about us, see Section 9.

3 When do you collect personal information about me?

3.1 Overview

When you request a quote or make an enquiry about car hire, we need to collect personal information about you in order to process your enquiry. This information may include, but is not limited to, details such as your name, contact information, address and a copy of your driving license. This information is used to continually improve our services for your benefit.

3.2 We collect data from you in the following ways:

1. When you use our website to make an enquiry
2. When you speak to a member of the team either via email, social media or telephone

4 How do we use your personal information?

The general categories of personal data that we may process and the purposes for which we may process personal data.

4.1 Usage Data

We may process data about your use of our website and services – this is known as “usage data”. Usage data is obtained through Google Analytics and is used to identify trends on our website, popular pages and areas that we can make it easier to use for customers in order to improve its performance.

We do not capture identifiable information however your usage data may include your IP address, geographical location, browser information, operating system, referral source, pattern of use and website navigation paths.

4.2 Enquiry Data

We may process information contained in any enquiry you submit regarding our services, including commission enquiries – “enquiry data”. The enquiry data may be processed for the purposes of communicating with you about services and products that are relevant to you.

4.3 Correspondence Data

We may process information contained in, or relating to, any communication that you send to us – “correspondence data”. The correspondence data may include the communication content and relevant information associated with it. Our website will generate this information using website contact forms and correspondence data may be processed for the purposes of communicating with you and record-keeping.

4.4     Legal claims

We may process any of the personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

4.5 Other

We may process any of the personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.

5 Providing your personal data to others

5.1

We do not sell or give your information to third parties. However, we may allow access to your information by third parties, such as our service providers, who act for us for the purposes set out in this policy.

5.2

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.3

We may disclose booking information to our suppliers or subcontractors insofar as reasonably necessary for the proper administration of the business.

In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6 Retaining and deleting personal data

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.1

Personal data that we process for any purpose shall not be kept for longer than is necessary.

6.2

Notwithstanding the other provisions, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. You may request that your data be removed from our systems, in accordance with your rights as dictated by law.

7 Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may also notify you of changes to this policy by email.

8 Our website Cookies?

8.1

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

8.4

In addition, our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

8.5

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f)  https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

8.6

Blocking all cookies will have a negative impact upon the usability of many websites.

8.7 What cookies do we use?

We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website

(b) analysis – we use cookies to help us to analyse the use and performance of our website and services

(c) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally

9 Who we are

9.1

This website is owned and operated by Sanasty.

Our principal place of business is at Victoria Court, Calle Asomada del Morisco, Los Cristianos, 38650, Santa Cruz de Tenerife.

You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website; or

(d) by email, using the email address published on our website

Last Updated: 26th September 2018